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Airport Jobs in Dubai; Manager- Customer Experience Research

Posted By : Brown Kaje on Wednesday, 3 December 2014 | 10:14:00 pm


Job Title: Manager- Customer Experience Research

Job Ref: DA1244
Job Location: Dubai International Airport
Employer: Dubai Airports

Contract Type: Unlimited Term

Department: Research


About Us:

When it comes to aviation, Dubai Airports leads the way. We own and manage both Dubai International (DXB), one of the world’s busiest and fastest growing international airports as well as Al Maktoum International (DWC), the airport which will revolutionise the way we travel in future. We not only want to manage the world’s biggest airports but also the best, by providing world-class service and facilities to our passengers.
With more than 100 million passengers expected to pass through our airports by 2020, Dubai Airports offers you the opportunity to be part of a company that is growing, innovative and eager to shape the future of aviation.
We are proud, ambitious, energetic, caring and reliable. These key values shape and influence the way we interact with our passengers, industry partners and our employees who are the driving force behind our success.


About the Department:

The Strategy and Development department is responsible for the future of Dubai Airports and it's vision of remaining the world’s number one.
The Customer Experience department is responsible for conducting all the customer (passenger) research, quantitative and qualitative, in order to drive the design and delivery of a world class customer experience.  Also responsible for developing specific product strategies in line with customer needs, and expanding research beyond aviation in order to drive a culture of innovation and creativity to exceed customer expectations.     


About the Role:

You will manage and drive Customer Experience Research for Dubai Airports (DXB and DWC) in order to develop the structure for delivering world class passenger experience. You will manage elements of customer research efforts and frameworks, quantitative and qualitative, including passenger satisfaction surveys, customer need analysis, customer segmentation and behavioural profiling, and provide regular reporting to inform senior leadership on trends and recommendations


About You:

You will be educated to degree level in a discipline related to research with a significant numerical focus. Ideally aviation customer research.
You will have at least 6 years’ experience in an aviation strategy, business intelligence or market research role, with at least three years in the aviation sector at management level. Proven data analysis and reporting skills.  Proven experience in stakeholder management, especially at senior level.  Strong influencing skills. Proven ability to communicate data and information in a manner that is readily understood by a wide audience of varied experience.
If you have all of the above and are looking to take the next step in your career please apply now!


Important Information for you:

Dubai Airports offers a variety of benefits. They are based on the grade of the position and current HR Policy. Ask your recruiter for further details on the specific benefits for this position.
As an overview, we provide a generous Annual Leave allowance, together with an Annual Ticket allowance for yourself (and in many grades also for your family). We're pleased to offer Education Assistance for many grades. Medical Insurance is provided for you and in most grades your family. For certain grades we provide transport to and from residential areas in Dubai & Sharjah.
Launchpad, our state of the art learning and development center, offers a large variety of exciting opportunities to help you boost your career. Our Employee Relations team is proud to provide us a busy annual social calendar that includes activities related to cultural, sport, health and wellness. The team also works to provide us with discounts on the purchase of flight tickets, a stay in a hotel, meals out or some other social activity.
Important: As Dubai Airports takes huge leaps forward you should be flexible, based on the operational requirements at the time, to work in either airport or across both airports.
Please note, Dubai Airports employees are evaluated for all positions before external applicants are considered.



Note: you will be required to attach the following:

1. Resume/CV
2. Passport-size photograph
3. Passport Copy


Deadline Date: 31/12/2014






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