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IT Helpdesk Engineer Job Vacancy at IBT in Dubai

Posted By : Brown Kaje on Monday, 11 August 2014 | 4:49:00 am

Job Title:    IT Helpdesk Engineer
Job Location:    Dubai, United Arab Emirates
Employer:    IBT
Job ID:        13862
Job Type:    Full time

About IBT
IBT is an end-to-end ICT solutions provider & well established Company based in Dubai, UAE, providing Consultancy and Total Turn-Key Solutions in the IT and Telecommunication Industry.

IBT is one of the fast growing companies in UAE with over 120 qualified professionals. We strive to build long term relationships based on mutual trust resulting from meeting customer expectations.

Job Description:
IBT IT Company is looking for an appropriate candidate for the post of  IT Helpdesk Engineer.

Job Requirements:
  • Candidate must have experience in IT Support on User Level Troubleshooting.
  • Expertise in; Windows 7, Windows 8, Microsoft Outlook, Computer Troubleshooting, Hardware Troubleshooting
Job Duties:
  • Receive and record technical and/or application support calls from end users.
  • Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
  • Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.
  • Provide initial assessment of urgency and business impact on all support calls.
  • Manage service requests, software installations, new computer setups, upgrades, etc.
  • Record incident resolutions in the Help Desk tool.
  • Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.

Deadline Date: 09/092014

How to Apply:
Please send your CV with Photograph to:
Email: jobs@ibtevolve.com

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