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Customer Service Representative Job Opportunity at Emaar Retail Group

Posted By : Brown Kaje on Sunday, 1 June 2014 | 10:30:00 pm

Job Title    Customer Service Representative
Job Ref:    RRC059
Job Location:    Dubai,UAE
Employer:    Emaar Retail Group
Department: REEL Cinema

About Emaar Retail:
Emaar Retail LLC is the entertainment and retail subsidiary of Emaar Malls Group and drives the mall developments of Emaar in key emerging markets, such as the Middle East and North Africa, by offering innovative and unique entertainment and retail experiences that are structured to individual market preferences.  Emaar Retail LLC develops and manages a portfolio of brands in its growth markets and is strategically building new alliances, joint ventures and franchises. Emaar Retail LLC manages the entertainment, leisure and retail operations of global leading brands such as Dubai Aquarium & Underwater Zoo, Dubai Ice Rink, KidZania®, SEGA Republic, and Reel Cinemas amongst others - at The Dubai Mall, the world’s largest shopping destination; as well as Reel Cinemas and SEGA Republic GameZone offering a wide range of amusement and redemption games for the young and young at heart, at Dubai Marina Mall.

Job Purpose:
The job holder is responsible for providing outstanding customer service to all Reel Cinemas customers in box office, concession and ushering. The Customer Service Representative also assists the Assistant Theatre Manager in all areas of operations to deliver an outstanding movie experience to Reel Cinemas customers.

Key Accountabilities:
Customer Service Support:

  •     Attends to all patron’s requests and enquiries.
  •     Ensures security of cash, ticket stub and equipment in Reel Cinemas.
  •     Performs duties in Box Office, Concessions, retail, coffee shop, lounges and ushering.
  •     Operates automated ticketing system.
  •     Assists in acknowledgement of delivery and dispatch of materials to and from the cinema in the absence of the Theatre manager.
  •     Handles day to day accounting and end of shift financial matters.
  •     Assists in cinema advertising, promotions events, emergency, health & safety procedures.
  •     Assists and ensures all presentation and cleanliness standards are achieved.
  •     Completes assigned tasks within given deadlines.
  •     Performs any other duties as required by the Theatre Manager.

Adherence to Policies and Procedures:
  •     Behaves in line with the code of conduct.
  •     Ensures appropriate grooming in line with uniform standards.
  •     Ensures attendance in accordance with the roster.

Customer Services:
  •     Performs all related customer service functions to provide excellent support and service to customers
  •     Assists in cinema telephone information service.
  •     Ensures high level customer service.

  •     Minimum 2 years of experience in similar field.
  •     Cashier / Cash handling experience preferred.

  •     Ability to communicate clearly.
  •     Basic English Language skills required.
  •     Articulate, people orientated and excellent customer cake skills required.

Deadline Date: 31/12/2014

Apply Now

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