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Manager Payment Solution Job Vacancy in Abu Dhabi

Posted By : Brown Kaje on Wednesday, 28 May 2014 | 5:40:00 am

Job Title:    Manager Payment Solution
Job Location:    Abu Dhabi,UAE
Department     Direct Sales
Employer:    Etihad Airways


About Etihad Airways:
Etihad Airways, the national airline of the United Arab Emirates, was set up by Royal (Amiri) Decree in July 2003. Etihad Airways commenced operations in November 2003, and in 10 years has become one of the fastest growing airlines in the history of commercial aviation.

The airline has received a range of awards that reflect its position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years in 2009, 2010, 2011, 2012 and 2013.

Abu Dhabi, the capital of the United Arab Emirates, is the airline’s hub. Etihad’s fleet of 88 aircraft operates more than 1400 flights per week, serving an international network of 84 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Etihad Airways also owns nearly 30 percent of airberlin, Europe’s sixth largest carrier and 40 percent of Air Seychelles.

The airline seeks to reflect the best of Arabian hospitality – cultured, considerate, warm and generous – as well as enhance the prestige of Abu Dhabi as a centre of hospitality between East and West.

Job Purpose:  
The Manager Payment Solution will be responsible for the end to end management of all payment solutions of Etihad Digital estate (web, mobile, etc.) The successful candidate will be also responsible for the development, implementation and optimization of all payment solutions on web and mobile, with particular emphasis on adding new payment methods and increasing the overall payment conversion rate.

Job Responsibilities: 
  • Implement payment solution for the full Etihad.com platform. Own and manage the relationships with vendors. Responsible for leading, building and maintaining effective relationships with vendors to support the delivery of business objectives. Put in place mechanisms to actively drive and manage partner performance and value (Service Level Agreements)
  •     Lead all aspects of the Incident Management process, decision making, execution and process improvement on the business side.
  •     Responsible for the stability of all payment solutions offered on Etihad Digital channel
  •     Lead negotiations with suppliers and service providers for key payment development projects for E-Commerce.
  •     Principal point of engagement in critical online payment issues. End-to-end problem management that includes planning and identifying resources, and cross functional coordination and communication with other stakeholders within our organization.
  •     Perform gap analysis on technology solutions proposed, process and organization/resources. Conduct impact analysis of business requirements on existing technology platform, present findings and facilitate troubleshooting and resolution.
  •     Work with Quality team on the development of testing deliverables.
  •     Create business requirements documents and project manage delivery of new E-Commerce payment products.
  •     Engage with assigned e-commerce product managers (IBE, mobile, check-in) to ensure full understanding of current activities and future plans affecting payments.
  •     Anticipate business needs and solution gaps to identify upsell opportunities.
  •     Anticipate upcoming opportunities to align internal resources to adequately manage expectations in a timely manner.
  •     Provide input for functional test plans and scripts (user personas and user scenarios)
  •     Monitor payment conversion and take corrective action as necessary.
  •     Optimize payment operations: reducing cost, protecting current revenues, and bringing new revenues opportunities
  •     Perform UAT phase

Job Requirements 
  • University degree (preferably Masters) with a preference for e-Commerce related field with at least 10 years e-commerce airline related experience, with at least 5 years at management level.
  •     7 years hands on experience with payment integration in e-commerce solutions providers like Amadeus and Sabre.
  •     Proven track of record successfully implementing, managing and optimizing E-Commerce payment platforms.
  •     In-depth knowledge of current web technologies, airline/corporate digital solutions In-depth knowledge of online and mobile payment systems, including alternative forms of payment
  •     Specific knowledge in digital distribution channels (eCommerce, Mobile Commerce and self service) Knowledge of loyalty program e-Commerce: current standards and emerging internet technologies. Online selling techniques

Deadline date:     08/06/2014

Apply Now

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