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du Jobs in Dubai; Specialist Sales Operations Management

Posted By : Brown Kaje on Tuesday, 1 April 2014 | 2:40:00 am

Job Title:    Specialist Sales Operations Management
Job Ref.:    1103
Job Location:    Dubai: Al Salam Tower - Head Office
Employer:    Emirates Integrated Telecommunications Company (du)

About Us
du is a family of almost 2,000 people representing over 60 communities.  This diversity allows us to communicate effectively with our customers and add life to life wherever possible. By offering fixed and mobile telephone services, broadband connectivity and IPTV services to millions of homes and businesses, we are well placed for a successful future.  We reward our staff in a variety of ways, including performance bonuses, in-house training programmes, spot awards, brand value nominations, talent pool initiatives, personal development plans and more. We offer competitive salaries and attractive benefits that include flexible working hours, annual leave tickets, discounted mobile rate plans,, education allowance for an unlimited number of children, job-based allowances such as travel and commission, and health insurance. And because we genuinely care about your welfare, our in-house clinic, library and subsidised restaurant are available to all du employees. The onsite gym, personal trainers, and swimming pool are free to utilise too.

Job Description:
The purpose of this position is to provide effective internal operational support to Enterprise Large Enterprise Sales and enhance internal customer experience and satisfaction in the execution of all internal process and procedure’s. This role holder supports the operational performance and efficacy of Enterprise Large Enterprise Sales team in order to meet quality standards and delivery dates within defined SLAs/policies/procedures

The role holder is also required to identify a range of critical issues and identify potential risks as well as devise solutions for resolution to the line manager.

Job Requirements:
Minimum Experience:
• 5 to 8 years’ experience in Customer Operations or related fields ideally in a telecommunication environment/industry

Minimum Education:
• Minimum Bachelor degree in Business Administration or related field

Knowledge & Skills:
• Good understanding of cross-functional telecommunications projects and environments.
• Good understanding of MS Office & telecommunications applications (BSCS, Siebel,)
• Strong Interpersonal, business writing, influencing, negotiation and communication skills
• Excellent ability to drive for results, manage and deliver against multiple priorities on-time
• Strong ability to network within a customer-oriented organisation, identify key influencers and decision-makers
• Practical and logical decision-making skills
• Ability to lead innovatively and think creatively
• Strong business consulting acumen
• Solution-finding and customer-service focussed approach
• Articulate and effective presenter with a focus on client relationship management and development

Deadline Date: 05/04/2014

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