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Customer Care Representative Career Vacancy at Al Tayer Motors

Posted By : Brown Kaje on Wednesday, 9 April 2014 | 9:22:00 am

Job Title:    Customer Care Representative (Bilingual – English & Arabic)
Job Ref.:    ATG2280
Job Location:    Abu Dhabi -Mussafah
Employer:    Al Tayer Motors
Operations:     Common
Function:     After Sales

About Al Tayer Group:
Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond.  With over 7,900 employees from 100 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting.  The Group’s portfolio includes several of the world’s leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.

Job Overview:
We at Al Tayer Group are looking for a Planning Lead to join the “Planning & Business Excellence” Team. The Planning Lead will participate in and lead projects in the areas of business and corporate strategy, performance management and business planning.

Job Requirements:

  •     High school Certificate
  •     1-2 years relevant experience
  •     Fluent in Arabic
  •     Customer service skills/ certification is an advantage
  •     Exposure to multicultural environment
  •     Well groomed with pleasant personality
  •     Excellent communication skills

Job Duties:
  •     Provide efficient and courteous handling of present customers or over the phone, provide necessary information, service booking and guidance
  •     Provide an efficient and courteous welcome to service customers by arranging to seat them and keep them comfortable till they are attended to by the Service Advisor
  •     Arrange for the customer to be attended to at a quick pace to reduce waiting time and enhance customer satisfaction
  •     Direct the customer to the relevant advisor who will attend to him
  •     Call customers to get follow feedback on their visits to ATM.
  •     Be part of the Telemarketing activities during campaigns.
  •     Support the reception in managing the courtesy vehicles.
  •     Ensure cleanliness and hygiene is maintained in the reception area and essential housekeeping standards are adhered to represent an appropriate corporate image.

Privacy and Application Policy:
To the extent permitted by applicable laws and regulations, Al Tayer Group LLC and its affiliated companies (“Al Tayer” or “we”) collect, use and disclose your personal information in accordance with the principles set out below.
By submitting your CV or job application, you are acknowledging that any personal or other information you supply to us may be used by Al Tayer to assess, evaluate and check your candidacy, and to make copies, reproduce, organise, modify, and analyse for our own purposes or for the purposes of our affiliated companies, whether in original or derivative form. You further agree that we may share your information with our affiliated companies and our third party service providers.
You expressly acknowledge that submitting your application does not mean that you will be contacted for an interview or that you will be made an offer of employment.
We may consider you for other positions either with Al Tayer or our affiliated companies although we will seek your consent before advancing your CV any further.
We reserve the right to discontinue the recruitment process at any stage. Similarly, you have the right to withdraw your active application at any stage of the recruitment process.
We would like to assure your application will be treated with due diligence and thank you for considering employment with the Al Tayer Group.

Deadline Date: 05/05/2014

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