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Mashreq Jobs in Dubai; Commercial Segment Lead - CIBG Customer Services

Posted By : Brown Kaje on Monday, 31 March 2014 | 6:23:00 am

Job Title:    Commercial Segment Lead - CIBG Customer Services
Job Location:    U.A.E. Dubai
Employer:    Mashreq Bank

About Us
Mashreq has provided banking and financial services to millions of customers and businesses since 1967.

We are one of UAE's leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. We focus on providing our customers access to a wide range of innovative products and services.

Mashreq is invariably among the highest performing banks in the Region. It’s financial performance reflects on its commitment to continue leading the UAE banking industry.

Job purpose
CIBG customer service relationship Manager will be solely responsible to answer/resolve customer queries, inquiries, complaints etc. by effectively coordinating with the relevant supporting units i.e end to end customer services

Key result areas

  •     Ensure service levels are maintained through timely and appropriate response to customer queries
  •     As a service partner, work together with product sales, relationship managers (RM/ARM), operations and other key internal stake holders to identify opportunities for process improvements
  •     Deliver proactive, reliable and excellent service to clients within portfolio by understanding clients’ needs and exceeding their expectations
  •     Build relationships and rapport with all clients at the transactional/ operational level.
  •     Identify opportunities to sell Mashreq products and services, referring them to the appropriate staff
  •     Provide feedback for improving knowledge base where appropriate

Job Requirements:
Knowledge, skills & experience

  •     University graduate (business/IT is preferable) with over 5 years of experience encapsulating corporate banking and customer services
  •     Experience of leading a small to medium customer service unit with exposure in dealing with corporate customers will be preferred
  •     Sound knowledge of all commercial & Trade products
  •     Demonstrate excellent communication skills at all levels and give clear direction and instructions
  •     Be self starter and able to work well independently or in a group environment
  •     Good analytical abilities to resolve complex issues
  •     Ability to work under pressure
 Deadline Date: 30/04/2014

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