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Manager Jobs in Dubai; HR Service Delivery Manager

Posted By : Brown Kaje on Thursday, 6 March 2014 | 12:03:00 am

Job Title:    HR Service Delivery Manager
Job Ref.:    ATG2098
Job Location:    Dubai, U.A.E.
Employer:    Group Support Services
Operations:    Human Resources
Function:     Group Professional Support

About Us
Established in 1979, Al Tayer Group is a privately-held, diversified company with operations in 12 countries in the Middle East and beyond.  With over 7,900 employees from 100 different nationalities, the Group has its headquarters in Dubai, UAE.

Al Tayer Group operates leading, quality-focused businesses in automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering as well as interiors contracting.  The Group’s portfolio includes several of the world’s leading brands such as Armani, Bvlgari, Banana Republic, Ford, Ferrari, Gucci, Gap, Harvey Nichols and Maserati. The Group operates over 180 stores across multiple markets in the Middle East. In addition, Al Tayer Group has investments in commercial real estate, contracting, supply chain management, precision tools manufacturing and travel agency services.

The Group’s value system is committed to excellence in delivering quality and customer service by empowering employees, celebrating diversity and encouraging thought leadership, within an ethics-driven corporate culture. The Group supports various charitable and sporting initiatives that promote the culture and heritage of the UAE.

Job Description:
We at Al Tayer Group are looking for an HR Service Delivery Manager for our Employee Shared Services team in HR, to develop and implement the Quality Assurance Program via monitoring processes in the employee shared services value chain and identifying improvement opportunities to enhance ESS operational processes and services offered.

The role includes developing, reviewing, implementing, monitoring, improving and reporting standards for the ESS Quality Assurance Program which includes enhancing customer service levels by developing process and managing client relations, auditing the transactional processes, managing the Transaction and Document Control function, facilitating and implementing Quality Excellence workshops, undertaking internal and external bench marking of processes and set exceptional standards.

Job Requirements:
As an HR Service Delivery Manager you would hold a Bachelors or Masters Degree with an emphasis on Quality Management and well versed with HR processes in the region with 6 – 10 years of relevant work experience.

Maintaining Customer Relations, process and HR knowledge and fluent Arabic communication is a key for this role. Experience of internal and customer service delivery, excellent organizational and analytical knowledge, communication, presentation and interpersonal skills is essential.

Privacy and Application Policy:
To the extent permitted by applicable laws and regulations, Al Tayer Group LLC and its affiliated companies (“Al Tayer” or “we”) collect, use and disclose your personal information in accordance with the principles set out below.
By submitting your CV or job application, you are acknowledging that any personal or other information you supply to us may be used by Al Tayer to assess, evaluate and check your candidacy, and to make copies, reproduce, organise, modify, and analyse for our own purposes or for the purposes of our affiliated companies, whether in original or derivative form. You further agree that we may share your information with our affiliated companies and our third party service providers.
You expressly acknowledge that submitting your application does not mean that you will be contacted for an interview or that you will be made an offer of employment.
We may consider you for other positions either with Al Tayer or our affiliated companies although we will seek your consent before advancing your CV any further.
We reserve the right to discontinue the recruitment process at any stage. Similarly, you have the right to withdraw your active application at any stage of the recruitment process.
We would like to assure your application will be treated with due diligence and thank you for considering employment with the Al Tayer Group.

Deadline Date: 12/04/2014

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