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Customer Service Officer, RAKFinance Job Vacancy in Dubai

Posted By : Brown Kaje on Thursday, 13 March 2014 | 7:20:00 am

Job Title:    Customer Service Officer, RAKFinance
Job Ref.:    JB3009092
Job Location:    Dubai
Employer:    RakBank

About Us
RAKBANK, also known as the National Bank of Ras Al-Khaimah, is one of the fastest growing and most dynamic banks in the UAE. Founded in 1976, the Bank underwent a major transformation in 2001, with a shift in focus from corporate banking to retail and small businesses.

Today, the Bank offers a wide range of personal and business banking services throughout its 34 branches and its portfolio of electronic banking solutions, which include Telephone, Online, and Mobile Banking. It also offers Sharia-compliant personal and business banking services via its Islamic Banking unit, RAKBANK AMAL.

RAKBANK is a public joint stock company, headquartered in the emirate of Ras Al-Khaimah, in the UAE. Its Head Office is situated in the RAKBANK Building on Emirates Road in Ras Al-Khaimah. The Bank is 52.75% owned by the Government of Ras Al-Khaimah and its shares are publicly traded on ADX. The Board of Directors consists of several members of the ruling family of the emirate of Ras-Al Khaimah and businessmen from UAE and Kuwait.

Job profile:
To bring new customers and provide quality service to RAKBANK’s Personal Banking Customers, while ensuring adherence to Banks policies, ethics and code of conduct.

Job Requirements:
Minimum 1-2 experience in customer service preferably in a financial institution.

Job Duties:
• Manage the customer service functions of the SME unit & branches.
• Contact customers in the SME Unit to cross sell, up sell banks products and services.
• Carry out all branch administrative tasks, ensuring all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures.
• Send all complete error free account opening/loan/credit card applications to the respective departments.
• Ensure approvals are in place prior before processing transactions.
• Create CIFs for new to bank customers through Finacle.
• Process the EAR request upon instruction from SME-RMs and carry out the post approval process as per the laid down procedures.
• Liaise with various departments within the bank and resolve queries and problems.
• Comply with the Staff Code of Conduct at all times to ensure a positive image of the Bank is presented to all customers both internal and external
• Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.
• Identify and recommend improvements to procedures and processes to improve process and service levels.
• Provide specialist information, guidance and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Regularly review customer portfolio to identify potential sales/business opportunities.
• Understand customer needs and requirements and cross sell products to Customers.
• Retain customers through complaint resolution and other enquiries in coordination with Complaints unit.
• Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the branch.
Deadline Date: 05/04/2014


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