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Customer Care Consultant Job Vacancy at Move One Inc.

Posted By : Brown Kaje on Monday, 10 March 2014 | 11:20:00 am

Job Title:    Customer Care Consultant
Job Location:    Dubai, UAE
Employer:    MoveOne Inc.

About Us
Move One provides time-critical supply chain solutions in the areas of logistics, relocation and moving. Our strategically positioned international offices and partners deliver a door-to-door service unparalleled in the industry. Global experience and on the ground local expertise combined with technological innovation allows us to develop tailored products to meet the needs of our clients. Founded in 1992, Move One has grown aggressively through its pursuit of new markets and results-driven company culture. Head quartered in Dubai UAE, Move One is geographically positioned for further expansion in the logistics world.

Job Description:
To be the initial point of contact for all customer enquiries either by phone or by email, processing all relevant information to finalise a sales enquiry or a Customer Care Report.

Job Requirements:

  • Previous experience working in a customer care/customer service role is essential
  • Fluent in spoken and written English and Russian is essential.
  • Clear and articulate phone voice.
  • Pleasant, calm, tactful, polite and friendly.
  • Team player.
  • Good attention to detail.
  • Interact professionally with other employees, customers and third parties.
  • Good IT skills including Excel.
  • Flexible attitude to work
  • Adaptable and flexible to the changing needs of the business.
  • Pro-active, enthusiastic self starter who can work independently.
  • WORK REQUIREMENTS
  • Interact professionally with other employees, customers and suppliers.
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
  • Perform quality work within deadlines with or without direct supervision.

Job Duties:
  • Responsible for coordinating customers requirements to survey and quoting department.
  • Responsible for all sales that are not assigned to a sales person or agent booking.
  • Answer phone calls and act as the initial point of contact for the customer.
  • Take responsibility for managing customer care enquiries and complaints
  • Follow up on quotations, answering customer queries, advising on additional products to cross sell.
  • Increase sales of additional services and insurance products.
  • Compile and complete relevant information in order to facilitate a quote.
  • Work closely with the surveyor and quoters to respond to all customers enquiries.
  • Liaise and understand the roles of the moving crew, operations manager and move coordinators.
  • Use Intrack to obtain and record information in an accurate and timely manner.
  • Visit customer locations when necessary.
  • Record and summarize results of CCR’s daily so accurate weekly and monthly reports can be compiled and submitted to the relevant people.
  • Process Customer Care Reports; investigate complaints and all scores below 5. Complete CCR procedure entering on spreadsheet.
  • Follow up on complaints, investigate and write initial response letters to customer complaints, feeding back to relevant staff to ensure action is taken and quality is improved.
  • Show initiative, investigate, take accountability and work unsupervised.
  • Train new recruits and identify trends and training needs for Move One staff.
  • Other duties as reasonably assigned.

Deadline Date: 24/03/2014

How to Apply:
If you are interested in working in a challenging environment and feel you have the requisite skills, please send your CV/Resume and accompanying cover letter to cv_uae@moveoneinc.com

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