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Asst. Product Manager Job Vacancy in Dubai

Posted By : Brown Kaje on Monday, 31 March 2014 | 6:29:00 am

Job Title:    Asst. Product Manager - Trade and Supply Chain
Job Location:    U.A.E. Dubai
Employer:    Mashreq Bank

About Us
Mashreq has provided banking and financial services to millions of customers and businesses since 1967.

We are one of UAE's leading financial institutions with a growing retail presence in the region including Egypt, Qatar, Kuwait and Bahrain. We focus on providing our customers access to a wide range of innovative products and services.

Mashreq is invariably among the highest performing banks in the Region. It’s financial performance reflects on its commitment to continue leading the UAE banking industry.


Job purpose

  •     Be responsible for the whole product cycle of each product, solution and service related with Trade and Supply Chain Management, from product design, development & successful rollout. This would mainly be in the areas of incorporating them into mashreqMATRIX and/or other GTS products and services so as to provide value addition to our CIBG customers.
  •     To introduce innovative & structured solutions in keeping with the evolving market needs.
  •     To coordinate system development and business analysis and take a lead role in the planning, development and implementation of new systems & products, maintain and support existing systems, ancillary applications.
  •     To manage the Corporate and Investment Banking (CIBG)’s Internet Banking service (mashreqMATRIX) as a viable, secure and modern delivery channel for cash management solutions, through continuous product development.
  •     Be responsible to price the products, solutions and services in a competitive way to assure product profitability and market competitiveness through Product Bundles being developed and managed.
  •     Be the solution provider of all CIBG divisions of the bank and proactively give direct support to IBG and RBG (as required).
  •     Develop the Bank’s value proposition and “competitive advantage” for the Trade and Supply Chain products on mashreqMATRIX
  •     Develop and update all necessary Products Programs for each product, solution and service.
  •     Be responsible to comply with all internal and external policies, procedures and regulations.

Key result areas
  •     Planning, development and implementation of new systems and provide assistance to enhance the existing systems (mashreqMATRIX and Kastle, to start with).
  •     Identifies and evaluates systems problems and develops solutions within assigned area to avoid escalation and reduce the holistic risks.
  •     Reviews system design and processing activities with end-users and administration to ensure operational requirements are met.
  •     Prepare BRD, business case, vet system/functional specifications and vendor analysis for approved projects – taking inputs from the Trade and Supply Chain Business team members.
  •     Leads project teams, by influence, to develop computerized solutions as per business requirements and customers’ unmet needs.
  •     Provides reports regarding the status of all assigned projects on a regular basis.
  •     Evaluates system test results and documentation prior to implementation to ensure the system readiness for production operation and successful rollout.
  •     Provide initial orientation and training to system users, operations and relationship managers as required for any system implementation or change.
  •     Develops standards, guidelines, procedures and methodology for systems development and track the development milestones.
  •     Prepares, monitors, and analyzes the budget for his/her areas of responsibility.
  •     Support product and sales in gathering customer data and analyzing to structure a viable solution adapted to the data.
  •     Establish key parameters and standards for measuring product performance.
  •     Customer calls along with sales/RM colleagues to conduct new sales and up sales of his/her suite of products to existing / new customers.
  •     Collate ongoing Voice of Customer to improve the product features and capabilities.
  •     Provide ongoing training to sales team in conjunction with the Product Heads to ensure that they are aware of all product enhancements and operational procedures to ensure minimum deal closure lapses and delays.
  •     Give product demonstrations to customers and cross sell the service to boost sales.
  •     Lead product development and rollout initiative through innovation and kaizen.

Knowledge, skills & experience
  •     Incumbent should have a strong customer-oriented/marketing approach with good operational and/or technical familiarity.
  •     Ability to apply technology strategically for business benefit and understand technology related issues in keeping with the job demands is absolutely necessary.
  •     Ability to conduct customer calls and provide system demos independently.
  •     Graduate with at least 5 years in a Product/Marketing area of a Bank.
  •     Good understanding of Trade and Supply Chain business and operations.
  •     Be a self starter and results and solution oriented with ability to deliver on deadlines.

Deadline Date: 30/04/2014

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