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Ramp Operations Manager - Etihad Airport Services (Ground) Job in Abu Dhabi

Posted By : Brown Kaje on Tuesday, 11 February 2014 | 10:12:00 pm

Job Title:    Ramp Operations Manager - Etihad Airport Services (Ground)
Job Location:    Abu Dhabi
Employer:    Etihad Airways
Department:    Airport Operations

About Us
Etihad Airways, the national airline of the United Arab Emirates, has in just ten years established itself as the world’s leading airline. “Etihad” is the Arabic word for “union”.
Set up by Royal (Amiri) Decree in July 2003, Etihad commenced commercial operations in November, 2003, and has gone on to become the fastest growing airline in the history of commercial aviation.

Job Description:
Responsible for the 24 hour duty management of airside operations (passenger and freight), ensuring that standards conform to safety, regulatory, operational and customer service standards. This role leads a large and diverse multicultural workforce, acting as the senior manager on duty within the operational arena. Ensures that Etihad Airport Services Ground (EASG) ramp handling requirements and customer airline standards are met at all times.

Job Requirements:
Qualification & Experience:


  •     Degree level education is preferred or relevant industry experience, with a demonstrable sound knowledge of airside operations preferably gained in 7-9 years working experience with an airline or ground handling agency ideally with 2-3 years management experience.

Training & Knowledge:
  •     A current valid UAE driving license
  •     Strong written and verbal English language
  •     Highly computer literate
  •     Proven leadership and people management skills
  •     Operations Planning, Manpower Planning and Allocation, Aircraft Servicing, Ground Service Equipment requirements, Health and safety regulations, Ramp, Baggage – overall holistic understanding of airside operations

Job Duties:
  •     Responsible for the 24 hour shift management and direct oversight of airside operations at the Abu Dhabi hub, including the efficient tactical use of ground servicing equipment, manpower and facilities (e.g Cargo delivery perishables/high value goods, etc.)
  •     Responsible for ensuring that all airside activities performed by EASG staff are duly accomplished, with strict adherence to safety and security standards.
  •     Will record and analyse deviations from the company standards and ensure corrective action is proposed to management on a shift basis.
  •     Maintains operational oversight of all airside activities, providing management discretion during operational irregularity.
  •     Responsible for operational KPIs focusing on OTP for PAX and freighter (delays) baggage delivery and reported baggage mis-connection.
  •     Accountable for the delivery of robust on-time performance associated with the EASG operation. Will make recommendations for improvement in operational performance to maintain or exceed the corporate and customer airline targets for OTP.
  •     Will provide on-shift direction and drive initiatives aimed at improving ramp handling standards, utilizing industry best practices as a benchmark.
  •     Accountable manager on shift for ramp incident management with first line investigations and reporting.
  •     Drive operational daily stakeholder and team meetings to communicate and share information on operational procedural updates, ramp alerts and schedule disruptions.
  •     Emergency response representative for EAS and Airport authorities – to initiate the emergency plan operationally in liaison with airport authorities.
  •     Accountable for the delivery of standards aligned with customer airline Service Level Agreements (SLA) ensuring efficient and effective control of assets/resources and operational budget / complaint handling on shift.
  •     Provision of leadership and guidance to the EASG airside operation, delivering a strong customer focus in coordination with above the wing team.

Deadline Date: 19/02/2014

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