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Customer Service Representative Needed at Emaar Retail Group

Posted By : Brown Kaje on Tuesday, 11 February 2014 | 2:01:00 pm

Job Title:    Female - Customer Service Representative
Job Ref.:    RPT036
Job Location:    Dubai, U.A.E.
Employer:    Emaar Retail Group
Department:    Part time Employment

About Us
Emaar Properties PJSC, a Dubai-based Public Joint Stock Company listed on the Dubai Financial Market, is a global property developer and provider of premier lifestyles. Emaar has been shaping landscapes and lives in the Emirate since the company’s inception in 1997. The company specializes in creating value-added, master-planned communities that meet the full spectrum of lifestyle needs. A highlight of Emaar’s approach to developing integrated lifestyle destinations is Downtown Dubai, the 500-acre mega-project, home of Burj Khalifa, The Dubai Mall and The Dubai Fountain. Emaar is extending its expertise in developing master-planned communities internationally, and today, has a significant presence in several key global markets with established operations in the United Arab Emirates, Saudi Arabia, Syria, Jordan, Lebanon, Egypt, Morocco, India, Pakistan, Turkey, USA, Italy and Canada. Emaar has made extensive forays in the hospitality & retail sector with the current portfolio encompassing The Address Hotels + Resorts, and Armani Hotels & Resorts, among others. In addition to the several community malls, Emaar Malls Group’s flagship shopping mall development, The Dubai Mall, has become the world’s largest shopping and entertainment destination, hosting 64 million visitors in 2012. Emaar’s focused expansion and diversification strategy sees it firmly positioned to take global centre-stage as a multinational business group in the years to come.
Lifestyle Development, Hospitality, Hotels & Resorts, Property Development, Retail, Malls, Commercial Leasing

Job Description:
The job holder is responsible for providing outstanding customer service to all Reel Cinemas customers in box office, concession and ushering. The Customer Service Representative also assists the Assistant Theatre Manager in all areas of operations to deliver an outstanding movie experience to Reel Cinemas customers.

Job Requirements:

  • Elementary School Certificate
  • Minimum 2 years of experience in similar field.
  • Cashier - Cash handling experience preferred.
  • Ability to communicate clearly.
  • Basic English Language skills required.
  • Articulate, people orientated and excellent customer cake skills required

Job Responsibilities:
Customer Service Support:

  •     Attends to all patron’s requests and enquiries.
  •     Ensures security of cash, ticket stub and equipment in Reel Cinemas.
  •     Performs duties in Box Office, Concessions, retail, coffee shop, lounges and ushering.
  •     Operates automated ticketing system.
  •     Assists in acknowledgement of delivery and dispatch of materials to and from the cinema in the absence of the Theatre manager.
  •     Handles day to day accounting and end of shift financial matters.
  •     Assists in cinema advertising ,promotions events, emergency health & safety procedures.
  •     Assists and ensures all presentation and cleanliness standards are achieved.
  •     Completes assigned tasks within given deadlines.
  •     Performs any other duties as required by the Theatre Manager.

Adherence to Policies and Procedures:
  •     Behaves in line with the code of conduct.
  •     Ensures appropriate grooming in line with uniform standards.
  •     Ensures attendance in accordance with the roster.

Customer Services:
  •     Performs all related customer service functions to provide excellent support and service to customers
  •     Assists in cinema telephone information service.
  •     Ensures high level customer service.

Candidate must be under the sponsorship of Father or Husband

Deadline Date: 31/10/2014


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